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How do I make a routine or an emergency appointment appointment? 

Routine Appointments 

Call the surgery on 0191 3869436 and speak to a member of the reception team who will be more than happy to help make an appointment. 

Emergency Appointments 

If you require emergency treatment and every effort will be made to schedule an appointment that day.Our practice has an emergency clinic everyday  - please call us at 08.30am. 

If you are not a regular patient at Framwellgate Dental Surgery please ring after 11am, if there are any appointments left we will offer you an appointment.

NHS Band 4 Charge of £21.60 will normally apply to an emergency appointment, however your dentist will fully explain all costs at your appointment.


In case of emergency outside opening hours on evenings, weekends and bank holidays please call 111

What should I do if I want to cancel an appointment?

At Framwellgate Dental Surgery we have a cancellation and missed appointment policy to ensure smooth booking of appointments and to enable our time to be used efficiently, a wasted appointment may deprive a patient with pain or other more serious problems from receiving treatment promptly.


We request 24 hours notice should you need to cancel an appointment.


Appointments can be cancelled in person, by telephone or leave a message on our answer phone.


If you cancel three appointments without giving us 24 hours notice in a year, further appointments will be at the dentist discretion.


If you fail to attend two appointments in a year, further appointments will be at the dentist discretion.


If you are a new patient and you miss your first appointment unfortunately we will not be able to offer you a new appointment.

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Your personal information

Any personal information that you provide to Framwellgate Dental Surgery will be treated with strictest confidence. Any information that we hold about you is kept confidential and secure and will never be passed to a third party without your expressed consent unless we are required to do so by law (e.g. in a case of public health risk or child protection)


If you wish to access your records for any reason please put your request in writing and we will contact you about how this can be done.  

Please see our Data Protection Privacy notice for Patients 

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Consent

Your permission will always be sought for any procedure or treatment and if you change your mind this decision will always be respected. If you have an advanced directive or power of attorney please inform a member of staff.